You can get the products purchased through the portal in two ways.

I. Picking up your products at our warehouse located at Boulevard Campestre number 1007, Colonia Jardínes del Moral, zip code 37160, León, Guanajuato, Estados Unidos Mexicanos, free of charge.
II. Shipping the products to your home free of charge, if it is in Mexico and the United States, any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

Purchase orders are processed in less than 24 business hours. For all legal purposes, we inform you that business and legal hours are from Monday to Friday between 10:30 a.m. and 2:00 p.m. GMT-6, except for resting days, which are:

a) January 1st.
b) The first Monday of February.
c) The third Monday of March.
d) Holy Friday.
e) May 1st.
f) September 16th.
g) The third Monday of November.
h) December 1st of every six years, when it corresponds to the transfer of Mexico’s Federal Executive Branch.
i) December 25th.

At the time purchase order was processed:

1.Dante® will send you an email to confirm your purchase:
To make the delivery, we need you to provide us with the following data, which will be treated in accordance with DANTE® Privacy Notice:

a) Full name of consignee.
b) Shipping Address.
c) E-mail.
d) Phone or mobile number.
e) Other information that may be useful for us to carry out the delivery.

2. Dante® will send you an e-mail with the package waybill so that you can track your order.

3. Dante® will ship your product(s) to the shipping address, via UPS® courier service or any other logistics service to ship your product(s) to you:
3.1. If you prefer, we can ship your product(s) to you or the UPS® Service Center of your choice, as long as you have made the purchase directly on our website or at any of our branches.
3.2. Products will be delivered within 3 to 5 business days after the purchase has been processed.
3.2.1. The delivery of the products in extended areas will be made in a time greater than five working days, counted from the purchase has been processed, please follow the tracking of your order and anything you need contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®.
3.3. All products undergo rigorous packaging procedures to ensure product quality and protection.
3.4. All packages are fully insured at no additional charge against loss, partial or total damage in transit.
3.5. The delivery of all products purchased on our website is carried out through a shipping contract concluded directly or indirectly between Dante® and the courier service.
3.6. The ownership of the products will be transferred to you, at the moment the logistics service delivers the products to you, from that moment the risk of loss, partial or total damage will be transferred to you in its entirety.

Finally, we inform you that:

a) DANTE® does not deliver to post office boxes.
b) DANTE®does not make counter deliveries for the products it sends.
c) Any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

The products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days, counted from the date you receive your product(s) and includes logistics services.

The warranty policy does not apply if:

1. The product was used.
2. The product has been damaged, abused or worn through no fault of Dante®.
3. The warranty policy has expired

Once the warranty has expired, no repairs, exchanges, or returns can be made.

If you wish to obtain information about a warranty, to make a warranty valid, or to return a product purchased because it has a fault, we invite you to contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®