You can get the products purchased through the portal in two ways.

I. Picking up your products at our warehouse located at Boulevard Campestre number 1007, Colonia Jardínes del Moral, zip code 37160, León, Guanajuato, Estados Unidos Mexicanos, free of charge.
II. Shipping the products to your home free of charge, if it is in Mexico and the United States, any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

Purchase orders are processed in less than 24 business hours. For all legal purposes, we inform you that business and legal hours are from Monday to Friday between 10:30 a.m. and 2:00 p.m. GMT-6, except for resting days, which are:

a) January 1st.
b) The first Monday of February.
c) The third Monday of March.
d) Holy Friday.
e) May 1st.
f) September 16th.
g) The third Monday of November.
h) December 1st of every six years, when it corresponds to the transfer of Mexico’s Federal Executive Branch.
i) December 25th.

At the time purchase order was processed:

1.Dante® will send you an email to confirm your purchase:
To make the delivery, we need you to provide us with the following data, which will be treated in accordance with DANTE® Privacy Notice:

a) Full name of consignee.
b) Shipping Address.
c) E-mail.
d) Phone or mobile number.
e) Other information that may be useful for us to carry out the delivery.

2. Dante® will send you an e-mail with the package waybill so that you can track your order.

3. Dante® will ship your product(s) to the shipping address, via UPS® courier service or any other logistics service to ship your product(s) to you:
3.1. If you prefer, we can ship your product(s) to you or the UPS® Service Center of your choice, as long as you have made the purchase directly on our website or at any of our branches.
3.2. Products will be delivered within 3 to 5 business days after the purchase has been processed.
3.2.1. The delivery of the products in extended areas will be made in a time greater than five working days, counted from the purchase has been processed, please follow the tracking of your order and anything you need contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®.
3.3. All products undergo rigorous packaging procedures to ensure product quality and protection.
3.4. All packages are fully insured at no additional charge against loss, partial or total damage in transit.
3.5. The delivery of all products purchased on our website is carried out through a shipping contract concluded directly or indirectly between Dante® and the courier service.
3.6. The ownership of the products will be transferred to you, at the moment the logistics service delivers the products to you, from that moment the risk of loss, partial or total damage will be transferred to you in its entirety.

Finally, we inform you that:

a) DANTE® does not deliver to post office boxes.
b) DANTE®does not make counter deliveries for the products it sends.
c) Any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

The products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days, counted from the date you receive your product(s) and includes logistics services.

The warranty policy does not apply if:

1. The product was used.
2. The product has been damaged, abused or worn through no fault of Dante®.
3. The warranty policy has expired

Once the warranty has expired, no repairs, exchanges, or returns can be made.

If you wish to obtain information about a warranty, to make a warranty valid, or to return a product purchased because it has a fault, we invite you to contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®

If you want to exchange your product(s), you will have to do so in accordance with the Return Policy, and again request your product(s).

In case you need information or assistance regarding the change policy, contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®

If you decide to cancel an order, you must contact DANTE® at +52 1 477 194 6983, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook® to notify DANTE® staff about the cancellation before your order is processed in accordance with point 2 of the shipping and delivery policy, who will verify the status of the order to inform you whether or not the cancellation of the order is appropriate or if you have to carry out the return process in accordance with the provisions of the Return Policy.

Concerning the foregoing, DANTE® informs you that if your order is in transit, it will not be possible to cancel it: likewise, there is the possibility that an order has already been processed and the cancellation cannot be made so that in such case the Return Policy shall apply.

If you want to return one or more products purchased because they have a fault, a defect of origin, you were not able to make the cancellation properly, you did not like them or they did not fit you, we invite you to contact DANTE® staff at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, where they will inform you the requirements to proceed with the return of the product.

The product(s) you want to return because you could not cancel in time and form must meet the following conditions:

1. In case you have not made the cancellation on time, the packaging in which your product(s) were sent to you must not be open;
2. In case of return because did not fit or did not like your product(s), the product(s) must have the original packaging(s), without showing use, scratches, alteration(s), or damage(s) and with all its accessories.
3. If the warranty policy applies, send us your product(s) well packaged and sealed.

Logistics services for the return of the product(s) due to not having canceled in time, did not fit or did not like your product(s), will be performed in accordance with the following:

A. It is a product for which you have paid full or discounted price: Dante® will absorb the cost of shipping to the Dante® address.

From the time you received your product(s), you have the following periods to request a return:

a. 30 calendar days. For validating the Warranty Policy.
b. 30 business days. For getting the wrong size or product.

Once we have received the product(s) at our address and we have authorized the return, we will return the amount paid, requesting your bank details or other personal information to return it to you.

If for any reason, once you have placed a purchase order and it is not completed due to various circumstances, including but not limited to lack of inventory or the item is discontinued, problems with delivery logistics, among other reasons, DANTE® will refund the amount paid, hereinafter "cancellation and refund of payment" requesting your bank details or other personal data to return the difference to return it to you, if the payment has not been made, no charge will be made to the product(s) that are discontinued, lack of inventory, among other assumptions.

If you have requested a specific number of products and DANTE® does not have such number of products, DANTE® will contact you to make a partial cancellation of the products, in which case the cancellation and refund of payment, equivalent to the number of products that are not available, will be made, or we will deliver the products in two stages, one for the quantity DANTE® has available, and the next for the remaining number of products.

If DANTE® is unable to contact you for any reason or circumstance, we will proceed to make the cancellation and refund of payment for the total amount of the products ordered.

The products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days, counted from the date you purchased your product(s).

The guarantee policy does not apply in any of the following cases:

1. The product was used;
2. The product suffered damage, mistreatment or wear and tear through no fault of Dante®;
3. The warranty policy has expired.

Once the warranty has expired, no repairs, changes or returns can be made. If you wish to obtain information about a warranty, make a warranty valid, or return a product purchased because it has a fault, we invite you to contact us at 477 194 6983, by email hola@danteshoes.com, Whatsapp®, Instagram or Facebook® or visit us in our stores.

Changes can only be made:

1. If at the time of purchase you made a mistake in the size or product.
2. If at the time of trying on your product(s) it didn't fit or you didn't like it.
3.You found defects in your products according to our warranty policy.

If you bought the wrong size or product, it didn't fit or you didn't like it, you must request an exchange within the first 30 business days from when you purchased your product(s).

To make the factory defect warranty policy valid, you must request the exchange within the first 30 business days after you have purchased your product(s).

Changes will be made according to the following in-store process:

I. Process of changing size or product, it didn't fit or you didn't like it.

1.1 You must present your purchase receipt and show that your product(s) have no use whatsoever and have protective plastic on both soles.
1.2. You will request;
1.2.1. The size change. Dante® does not guarantee the availability of the size, so if your size is not in stock, you can request an exchange for a different model in accordance with points 1.2.2. and 1.2.3. of this change policy.
1.2.2. The exchange for a different model of lower or equal cost than the initial one. If there is a difference in your favor, it will be returned to you through a coupon so that you can use it on your next purchase.
1.2.3. The exchange for a different model of equal or greater cost than the initial one, having to cover the corresponding difference.

II. Change process to make the warranty policy valid.

1. You must present your purchase receipt and your unused product(s) in store for our staff to review. Likewise, you can make a request through a free letter sent to the email hola@danteshoes.com, in which:
1.1. You will attach photographs highlighting the defect in the product;
2. Dante® will analyze your product(s), and, if applicable, the photographs to determine the type of policy that will apply:
2.1.1. If the product has a partial defect and material is available to repair it, the same will be done;2.1.2. If the defect in the product is greater, the product will be exchanged for one of the same model, or failing that, it will be exchanged for another model in accordance with points 1.2.2. and 1.2.3. of the change policy.
3. Exchanges or returns are not accepted for cleaning products.

If you need information or help about the exchange policy, contact us at 477 194 6983, at hola@danteshoes.com, Whatsapp®, Instagram® or Facebook®.

If you wish to return one or more products purchased because they have a defect, original defect, you did not like them or they did not fit, we invite you to contact the DANTE® staff at 477 194 6983, at hello@ danteshoes.com, Whatsapp®, Instagram® or Facebook®, or in physical stores where they will inform you of the necessary documentation to proceed with the return of the product.

In addition to the above, it is important to mention that the product(s) you wish to return must meet the following conditions:

1. Present your ticket in store and your product(s), must meet the following conditions, have the original packaging(s), without showing use, scratches, alteration(s). ) or damage and with all its accessories. In addition, your product(s) must have protective plastic on both soles.

2. The corresponding amount of the product(s) that you are going to return will be credited through a coupon so that you can use it on your next purchase. No refunds will be made.

If you have not requested the return in a timely manner or your product(s) do not meet the conditions stipulated in points 1. and 2., the return will not be valid.

You have a period of 30 calendar days, counted from when you purchased your product(s) to request a return.